Privacy Policy

Global Privacy & Cookie Policy

Last Updated: February 1, 2026     Effective Date: February 1, 2026

1. Introduction

Mountain Leverage, LLC (“Mountain Leverage,” “we,” or “us”) is committed to protecting your privacy. To operate, we need to collect, store, and use certain information about individuals, including employees, contractors, suppliers, marketing audiences, and business contacts.  This policy applies to website visitors and business contacts.

This Global Privacy and Cookie Policy explains how we collect, store, and use data to meet data protection standards, including the General Data Protection Regulation (“GDPR”) and applicable United States federal and state laws. By accessing or using our services or website (www.mountainleverage.com), you agree to the terms of this policy.

2. Information We Collect

We collect both identifiable data (“Personal Information”) and data not associated with a specific individual (“Anonymous Information”).

A. Information You Provide Voluntarily

We collect information you voluntarily submit when you contact us, request a quote, or use our services, including:

  • Identity Data: First and last name, company name, job title.
  • Contact Data: Email address, postal address, billing address, telephone numbers.
  • Financial Data: We process payments via secure third-party processors. We do not store or retain your full payment card details (such as full credit card numbers or authentication codes) on our servers. We may retain a payment token or the last four digits of your card for verification and record-keeping purposes.
  • Content: Information entered into forms, comments, feedback, or forums on our website.

B. Information Collected Automatically

We use technology to passively collect usage data, including:

  • Technical Data: Internet Protocol (“IP”) address, browser type, operating system, and device information.
  • Usage Data: Uniform Resource Locators (“URLs”) indicating the site you came from, pages viewed, search terms used, and the date/time of your visit.
  • Cookies: We use cookies to monitor activity and improve user experience (see Section 8: Cookie Policy).

C. Business & Performance Data

In the course of our commercial relationship, we may collect data regarding warehouse performance characteristics or other business metrics. Where this data identifies an individual, it is treated as Personal Information; otherwise, it is treated as proprietary business data.

  1. Notice at Collection

Where we collect Personal Information directly from you, such as via website forms, we provide a short notice at the point of collection informing you of the categories of data being collected and the purposes for which the data will be used. This Policy serves as our comprehensive notice.

3. How We Use Your Information

We process your data based on specific lawful grounds, including:

  • Contractual Necessity: To process orders, manage your account, process payments, and fulfill our obligations to you.
  • Legitimate Interests: To improve our website, analyze usage, ensure security, and for business planning.
  • Consent: To send marketing communications or use non-essential cookies. You may withdraw consent at any time.
  • Legal Obligation: To comply with tax, employment, and other statutory requirements.

4. Sharing and Disclosure of Information

We do not sell your Personal Information to third parties for monetary value. However, we may share your information with:

  • Service Providers: Third-party vendors who act as Data Processors (e.g., Marketing Automation Platforms, Customer Relationship Management tools, hosting providers, analytics providers, and internal business services such as document storage and management).
  • Affiliates: Companies under common control with Mountain Leverage.
  • Legal Authorities: If required by law, subpoena, or to protect our rights and property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. International Data Transfers

Mountain Leverage is based in the United States. If you are accessing our services from the European Economic Area (“EEA”), the United Kingdom (“UK”), or other regions with laws governing data collection, please note that your personal data may be transferred to the United States.

  • Where personal data is transferred outside the EEA, including to the United States, we ensure appropriate safeguards are in place, such as adequacy decisions where applicable or Standard Contractual Clauses.
  • For systematic or regular transfers of personal data to the United States and other third countries not deemed to have an adequate level of protection, we primarily rely on Standard Contractual Clauses (“SCCs”) adopted by the European Commission. Derogations for specific situations, as set forth in Article 49 of the GDPR (such as contractual necessity), are only used for occasional, non-systematic transfers.

6. Data Retention and Security

A. Security

We employ reasonable technical and organizational measures to protect your data, including password-protected environments and physical security controls. However, no internet transmission is fully secure, and we cannot guarantee absolute security.

B. Retention

We retain data only as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, or reporting requirements.

  • Review Cycle: We conduct regular data reviews to identify and delete data that is no longer needed.
  • Deletion: When data is no longer required, we securely delete or anonymize it.

7. Your Privacy Rights

A. Rights for EEA and UK Residents (GDPR)

If you are located in the EEA or UK, you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your data (“Right to be forgotten”).
  • Right to Restrict Processing: Request we limit how we use your data.
  • Right to Object: Object to processing based on legitimate interests or marketing.
  • Right to Portability: Request transfer of your data to another controller.

To exercise these rights, please contact our Privacy Team at the email address listed below. We will respond within one month.

Additional GDPR and UK Data Disclosures

For residents EEA and the UK, the following disclosures are provided in accordance with the GDPR and UK data protection law:

  1. Data Controller Identification: The data controller responsible for the processing of your Personal Information is Mountain Leverage, LLC. Our contact details are provided in Section 11 (Contact Us).
  2. Processing Necessity: When we collect data via a form or service request, all fields marked as mandatory are required to fulfill our contractual obligations to you or to take steps at your request prior to entering into a contract (e.g., providing a quote). Failure to provide mandatory data will prevent us from fulfilling your request or delivering the relevant service.
  3. Categories of Recipients: Your personal data may be shared with the following categories of recipients:
  • IT and Infrastructure Service Providers: Including hosting providers, cloud storage, and security providers.
  • Marketing and Analytics Platforms: Including providers of Customer Relationship Management (“CRM”) and targeted advertising technologies (which may constitute a ‘sale’ or ‘share’ under specific US laws, as noted in Section 7(B) Below).
  • Financial and Payment Processors: Secure third parties used to process and verify payments.
  • Affiliates, Successors, and Legal Authorities: As described in Section 4 above.
  1. Profiling and Automated Decision-Making: We use analytical and marketing cookies to monitor website usage and segment audiences for remarketing purposes. This process does not involve automated decision-making that produces legal effects or similarly significant effects concerning you as defined by Article 22 of the GDPR.
  2. Right to Lodge a Complaint: In addition to the rights listed in Section 7(A), you have the right to lodge a complaint with a supervisory authority in the EEA Member State of your habitual residence, place of work, or the place of the alleged infringement if you believe that our processing of your personal data violates the GDPR.

B. Rights for US Residents

Subject to applicable legal exceptions, residents of states that have enacted comprehensive privacy laws (including, but not limited to, California, Virginia, Colorado, Connecticut, and Utah), may have the following specific rights regarding their Personal Information:

  • Right to Know: You may request details about the categories and specific pieces of Personal Information we collect, use, disclose, and sell/share.
  • Right to Delete: You may request the deletion of your Personal Information, subject to certain legal exceptions.
  • Right to Opt-Out of Sale/Sharing: While we do not sell data for money, the use of certain advertising cookies may constitute a “sale” or “share” under state laws. You may opt out of these tracking technologies via our Cookie Preferences or by enabling Global Privacy Control (GPC) signals on your browser.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • Right to Correct: You may request that we correct inaccurate Personal Information we maintain about you.
  • Right to Appeal: If we deny your privacy request, you may have the right to appeal our decision. If applicable, we will provide you with instructions on how to submit an appeal in our response to your denied request.
  • Right to Opt-Out of Targeted Advertising: You may opt out of the processing of your Personal Information for the purposes of targeted advertising via our Cookie Preferences or by enabling Global Privacy Control (“GPC”) signals on your browser.

8. Cookie Policy

We use cookies to recognize your device and improve your experience.

  • Consent: When you visit our website, a banner will appear allowing you to accept or reject non-essential cookies. We do not rely on implied consent; you must take affirmative action to opt in to tracking.
  • Types of Cookies: We use essential cookies (for site functionality) and analytical/marketing cookies (e.g., for remarketing and traffic source analysis).
  • Management: You can disable cookies in your browser settings, though this may affect site functionality.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

10. Changes to This Policy

We may update this policy from time to time. We will post changes on this page, and your continued use of the Website constitutes acceptance of those changes. Next Review Date: February 1, 2027.

11. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our Privacy Team:

Mountain Leverage, LLC

Attn: Privacy Team

Address: 2 West Main Street, Grafton, WV 26354

Email: marketing@mountainleverage.com

Phone: 1-866-984-9922